The responsible party for this website is L&L Pharma GmbH, represented by the managing director Philipp Blaßhofer, Donnersbergstr. 4, 64646 Heppenheim, Tel.: +49 (0)6252 9428 226. You can reach the data protection officer via email at info@ll-pharma.de or at the aforementioned address.
We would like to inform you in accordance with our legal obligation about the collection and use of your personal data. When you use our website, personal data about you is collected. This can occur when you enter the data yourself, such as your email address. Our system also automatically collects data about you, such as your visit to our website. This occurs regardless of which device or software you use to access our website. Any input of data by you on our website is voluntary; there are no disadvantages for you if you do not provide your data. However, without certain data, we cannot provide services or conclude contracts. We will inform you about such mandatory information. On this website, personal data of the user is only collected within the framework of applicable data protection law, particularly the General Data Protection Regulation (GDPR). The technical terms used in the text are explained in Art. 4 of the GDPR. Data processing is permitted under the GDPR in particular in three cases: according to Art. 6 para. 1 lit. a and 7 GDPR, if you have consented to the data processing by us; we will inform you in this privacy policy and at the time of consent in accordance with Art. 4 No. 11 GDPR exactly about the purpose and circumstances under which your data will be processed by us; according to Art. 6 para. 1 lit. b GDPR, if the processing of your personal data is necessary for the initiation, conclusion, or execution of a contractual relationship; according to Art. 6 para. 1 lit. f GDPR, if the processing is necessary for the protection of our legitimate interests after weighing interests; this includes in particular our interests in analyzing, optimizing, and securing the offer on our website - especially an analysis of user behavior, the creation of profiles for advertising purposes, and the storage of access data as well as the use of third-party providers.
We collect inventory data as far as they are necessary for the establishment, content design, or modification of a (even free of charge) contractual relationship between us and the user. This may include: customer data (e.g., name, address), contact data (e.g., email address, telephone number), service data (e.g., ordered service, duration, fee). When establishing the user relationship, we will ask you for this data (e.g., name, address, and email address) and inform you to what extent the provision of the information is mandatory to establish the user relationship.
We also collect usage data to enable the use of the services on our website by the user. This may include: usage information (e.g., visited web pages or areas, duration of visit, interest in services), content data (e.g., data, texts, images, sounds, videos entered or uploaded by you), metadata (e.g., identity of your device, location, IP address). We will only combine usage data if and to the extent necessary for billing purposes. Otherwise, we will only create usage data pseudonymously and only to the extent that you have not objected to this. You can send this objection at any time to the address indicated in the imprint or to the responsible party mentioned in this privacy policy. The legal basis for this data processing is our legitimate interests according to Art. 6 para. 1 lit. f GDPR in analyzing the website and its use, possibly also the legal permission to store data in the context of the initiation of a contractual relationship according to Art. 6 para. 1 lit. b GDPR.
Our website is made available on the Internet by a service provider (provider or host) for retrieval. We use the service of Propaganda Solutions GmbH, Pappelallee 78/79, 10437 Berlin, Germany for this purpose. We have concluded a data processing agreement with our provider. According to this, our provider is obliged to process your data only on our behalf and according to our instructions. Further information on data processing by our provider can be found in its privacy policy at https://www.propaganda-solutions.com/de/datenschutzbestimmungen . The legal basis for this data processing is our legitimate interests according to Art. 6 para. 1 lit. f GDPR in providing and using our website on the Internet and, where applicable, the legal permission to store data in the context of the initiation of a contractual relationship according to Art. 6 para. 1 lit. b GDPR. Our provider processes information with each use of this website, the so-called server log files, which are automatically transmitted by your browser when accessing websites on the Internet. These are: your IP address, type and version of your browser, hostname, time of visit, the website from which you visited our website, name of the accessed website, exact time of access, and the amount of data transmitted. This data is only used for statistical purposes and does not allow us to identify you as a user.
Before sending advertising, we will ask you for your explicit consent in accordance with Art. 4 No. 11 GDPR, unless it concerns advertising for similar products that you have already purchased. This occurs in particular when you give us consent to send our newsletter or fill out a contact form. You can revoke your consent at any time in accordance with the following point "Consent."
IF WE USE YOUR PERSONAL DATA TO CARRY OUT DIRECT ADVERTISING, YOU CAN ALSO OBJECT TO THE USE OF YOUR DATA FOR THIS PURPOSE AT ANY TIME. THIS CAN BE DONE THROUGH ANY OF OUR CONTACT OPTIONS, IN PARTICULAR BY AN INFORMAL EMAIL TO THE EMAIL ADDRESS STATED IN THE IMPRESSUM. WE WILL THEN NO LONGER USE YOUR DATA FOR DIRECT ADVERTISING.
If you contact us electronically (e.g., email, fax, phone, messenger, etc.), we will store and process the data you provide to us (e.g., name, contact information, content of the inquiry). The legal basis for this is our legitimate interest in effective customer communication according to Art. 6 para. 1 lit. a GDPR and, as far as it concerns an inquiry for the conclusion or fulfillment of a contract, also Art. 6 para. 1 lit. b GDPR. We will only pass your data on to third parties to the extent that this is necessary (according to Art. 6 para. 1 lit. b GDPR) for the fulfillment of the contract, corresponds to the overriding interest in effective service (according to Art. 6 para. 1 lit. f GDPR), or if you have given your consent (according to Art. 6 para. 1 lit. a GDPR) or there is another legal permission or obligation. You can request information from us at any time free of charge about the purpose of processing, origin, and possibly recipients of your personal data. Furthermore, you can assert the correction, deletion, and restriction of the processing of your personal data. You can object to the (further) processing of your data at any time and have the right to data portability as well as the right to complain to the competent supervisory authority. Your data will generally only be stored as long as the purpose of the respective data processing requires. Further storage is particularly considered if this is still necessary for legal prosecution or due to our legitimate interests or if there is a legal obligation to retain the data (e.g., tax retention periods, limitation periods).
If we ask for your consent to process your data, we will inform you in clear language and easily accessible about the cases for which you grant your consent. Any consent we request is voluntary; any benefit you wish to gain by granting consent can also be obtained without consent; just ask us. For each consent, you have the right to revoke any consent granted for the processing of your personal data at any time. This can be done by an informal notification, e.g., via our contact form, an email to the email address provided in the imprint, or an unsubscribe link (if offered by us). Your revocation does not affect the lawfulness of the data processing carried out until then.
Your data will generally only be stored as long as the purpose of the respective data processing requires. Further storage is particularly considered if this is necessary for legal prosecution by us or due to our other legitimate interests. For your inventory data that were necessary for the fulfillment of a (even free of charge) contractual relationship, this means that we will store them until the complete fulfillment or termination of the contractual relationship plus the limitation period (which generally amounts to 2 or 3 years) plus a reasonable extension for any interruption of the limitation. For your usage data collected during your use of the website, this means that we will store them only as long as this is necessary for the proper functioning of our website and our legitimate interest suffices. We will primarily only store statistical information in a pseudonymized form. In addition, we will still store your data as far as we are legally obliged to do so. This particularly includes tax retention periods, which generally amount to 6 or even 10 years.
Our website uses cookies and possibly technologies with similar purposes such as pixels, web beacons, or tags as part of our legitimate interest in a technically flawless online offering and its economically efficient design and optimization according to Art. 6 para. 1 lit. f GDPR. A cookie is a data record with information that is stored on your device (computer, tablet, smartphone, etc.). Cookies can be "session cookies" that are automatically deleted at the end of your visit to our website. However, there are also persistent cookies that are stored on your computer for a certain period unless you delete them. This allows us to recognize your browser on your next visit to our website and provide you with functions according to your previous usage. However, our website only uses cookies that are necessary for the use of our website and in particular no external tracking or advertising cookies. Your browser allows you to prevent the use of cookies entirely or on a case-by-case basis. Please inform yourself in the user manual for your browser. You can also delete cookies; we have compiled some instructions for this here: for Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=de ; for Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac ; for Firefox: https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen ; for Edge: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies ; for Internet Explorer: https://support.microsoft.com/de-de/help/278835/how-to-delete-cookie-files-in-internet-explorer . Blocking cookies may limit the functionality of our and other websites you visit. More information on how to manage, restrict, or completely disable third-party cookies and technologies with similar purposes can be found in particular at: https://www.aboutads.info/choices; https://www.youronlinechoices.eu; https://www.networkadvertising.org/choices.
We dislike spam just as much as you do. Therefore, we will not pass your data on to third parties unless this is legally permitted. A transfer of your data may either be necessary for the fulfillment of a contract and then permitted according to Art. 6 para. 1 lit. b GDPR or be permitted based on our legitimate interest in effective service design according to Art. 6 para. 1 lit. f GDPR, be covered by consent given by you, or become necessary if we are legally required to disclose your data by a state or authority according to Art. 6 para. 1 lit. c GDPR. If your data is passed on to third parties, this is listed in this privacy policy.
You can request information from us at any time free of charge about the personal data we have stored about you. To prevent abuse, identification of your person will be required.
You can request correction (also by supplementation) of incorrect data at any time as well as a restriction of their processing or even the deletion of your data. This applies in particular if the purpose of processing has ceased, a required consent has been revoked, and no other legal basis exists or our data processing is unlawful. We will then promptly correct, block, or even delete your personal data within the legal framework.
YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA THAT WE BASE ON A BALANCING OF INTERESTS ACCORDING TO ART. 6 PARA. 1 LIT. F GDPR, IF THERE ARE REASONS THAT ARISE FROM YOUR PARTICULAR PERSONAL SITUATION. WE WILL NO LONGER PROCESS YOUR DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS ON OUR PART.
You can request the transfer of the data stored about you in machine-readable form.
If you feel that your rights have been violated by our data processing, you can file a complaint with the competent supervisory authority.
If a change to the privacy policy becomes necessary for legal or factual reasons, we will update this page accordingly. No changes will be made to the consents given by the user.
When you enter data on our website, whether on a contact form, during registration, logging in, or for payment purposes, the website on which you enter the data is encrypted. This prevents third parties from reading what data you enter. You can recognize the encryption by the lock symbol in your browser and by the fact that the address bar starts with "https" instead of just "http."
If you fill out a contact form or send us an email or another electronic message, your information will be stored for processing the inquiry, possible follow-up questions, or related further questions and will only be used in the context of the inquiry. The input of your data is encrypted, preventing third parties from reading your data even if they have access to the network (e.g., in unprotected public Wi-Fi). The basis for this storage is our legitimate interest in communication with interested users according to Art. 6 para. 1 lit. f GDPR and for contract inquiries, the storage of contract data according to Art. 6 para. 1 lit. b GDPR. Your data will be stored as long as it is necessary for processing the inquiry, particularly the storage still for contract fulfillment, legal prosecution by us, or due to our other legitimate interests or if we are legally required to retain your data (e.g., in the context of tax retention periods).
If you register on our website, we will request mandatory and possibly non-mandatory data according to our registration form for the purposes indicated below. The input of your data is encrypted, preventing third parties from reading your data during input. The basis for this storage is our legitimate interest in communication with interested users according to Art. 6 para. 1 lit. f GDPR and for - even free of charge - contracts, the storage of contract data according to Art. 6 para. 1 lit. b GDPR. Your data will be stored as long as the registration lasts, particularly the storage still for contract fulfillment, legal prosecution by us, or due to our other legitimate interests or if we are legally required to retain your data (e.g., in the context of tax retention periods).
When you log into our member area, we will request data according to our login form, as we do not allow anonymous use of our services. We will only use your data to provide you with the necessary information for using the member area (messages, news in the member area, and technical notes).
When you log into our shop, we will request data according to our login form for sending future orders. We will use your data to facilitate future orders and provide you with necessary information for use (technical notes).
We refer with links to our offered social media appearances. Unlike social media plugins, links do not already inform the social media platform of your visit when you access our page. However, like any link, they will inform the social media platform of your data processing when you click the link. The social media platform will usually store cookies on your device or even save your usage behavior to your account, especially if you are logged in. The social media platform can analyze your user behavior with your data and use it for (interest-based) advertising. This may result in you being shown advertisements within and outside the social media platform. Please clarify for yourself whether you want to accept this and use a social media platform only if you have sufficiently informed yourself about the data processing there and agree to it (this applies especially if you have not used it until now) - we have included links to the privacy policies of the social media platforms.
Our site uses links to our presence on the social networks Facebook and Instagram of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. It is just a normal link; when you visit our site, Instagram or Facebook does not learn about your visit to our website. However, if you click the link, you will be redirected to Instagram, which means Instagram or Facebook will also know that you visited our site. Your data will be transmitted by Meta Platforms Ireland to Meta Platforms in the USA based on standard contractual clauses. Additionally, this provider is certified under the EU-US Data Privacy Framework. This makes the data transfer to the USA legally secure based on the adequacy decision made on July 10, 2023. We have no knowledge of and no influence over the collection and use of your data by Instagram/Facebook after clicking the link. You can find more information in the privacy policy of Instagram at https://privacycenter.instagram.com/policy.
With Google Tag Manager, marketers can manage website tags through one interface. The Tag Manager itself, which implements the tags, works without cookies and does not collect personal data. The Tag Manager only triggers other tags, which may collect data. Corresponding explanations for these respective third-party providers can be found in this privacy policy. However, the Google Tag Manager does not use this data. If you have set or otherwise made a cookie deactivation, this will be observed for all tracking tags that have been implemented with the Google Tag Manager; the tool does not change your cookie settings. Google may ask you for permission to share some product data (e.g., your account information) with other Google products to enable certain features, such as simplifying the addition of new conversion tracking tags for AdWords. Additionally, Google developers may occasionally review information about product usage to further optimize the product. However, Google will never share such data with other Google products without your consent. When using this provider, it may happen that your data is transmitted to the USA. However, we have ensured that your data is only shared with this provider based on a contract according to standard contractual clauses. Additionally, this provider is certified under the EU-US Data Privacy Framework. This makes the data transfer to the USA legally secure based on the adequacy decision made on July 10, 2023. We have concluded a data processing agreement with this provider, according to which this provider processes your data only on our behalf within the framework of the GDPR and according to our instructions; see the data processing conditions for Google advertising products, available at https://business.safety.google/adsprocessorterms/ . Further information can be found in Google's terms of use and Google's privacy notices for this product.
We have concluded a data processing agreement with this provider, according to which this provider processes your data only on our behalf within the framework of the GDPR and according to our instructions. Further information can be found in Shopify's terms of use and privacy notices for this product at https://www.shopify.com/de/legal/datenschutz. The personal data you enter when placing an order in our online shop is used to process your order. For payment and delivery processing, your data will be passed on to third parties. The respective privacy policies and terms of the providers then apply. To protect your personal data, the ordering process is encrypted.
If you choose one of the payment options from our partner PayPal, PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, the data you enter during the ordering process will be transmitted to PayPal for the purpose of processing the contractual payment. Detailed information can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE . The basis for the transfer of your data to PayPal is primarily the processing of your contractual data according to Art. 6 para. 1 lit. b GDPR as well as our legitimate interest in a technically flawless online offering and its economically efficient design and optimization according to Art. 6 para. 1 lit. f GDPR.
We offer payment via PayPal and credit card on our website. When you purchase from us, your payment data (e.g., name, payment amount, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective contractual and privacy policies of the respective providers apply to these transactions.
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